会话应用看似人人都能采用，但“人人”并不相同。视障参与者依赖触觉反馈，听障参与者需要实时字幕，行动不便者难以快速点击，跨语言用户可能因沟通障碍被排除。无障碍不宜是插件，而应变成会话产品的基础。 包容性安排要允许组合文字。语音能够转文字
智能导购会话的信任增长路径：在转化率与用户自主之间保持边界
社交电商把分享放进同一个环境，聊天产品则进一步把购物变成连续沟通。顾客不再只浏览静态页面，而会询问“多久能送到”。这种互动足以压低信息搜索成本，也让品牌从一次曝光进入更长的决策过程。 好的智能导购首先应该倾听，而不是急着发送购买链接。
From Time-Sharing Terminals to AI Dialogue Toward Always-On Communication: Development and Future Vision
The rise of online dialogue begins before chat became a daily habit. In the period of mainframe dominance, computers were massive, institutional, and reserved for trained specialists. Work was usually handled through batch processing. People prepared stacks of instructions, submitted machine-read